Hi @emma2   Thanks for raising this with us. Have you tried to factory reset the modem/router? If not, you may try it first.   We'd like to look into your account for better understanding of the situation.   Please send me a PM with your TPG username or customer ID number to assist you accordingly.   How do I private message (PM) in the community BasilDV ... View more

Hi @emma2, please send us a private message with your TPG customer ID, username  and complete address so we can pull up the account and check the status of your connection.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hi @martian,    We're sorry to learn that the issue is still not resolved.    I have since chased this with our Technical Team. Firmware should take effect within 24-48hrs.    Id the issue still persists, please don't hesitate to let us know.      Thanks!        ... View more

Hi,  have done all of this and saved it all and it just isn't working for me. I have set time restrictions, and the device that I set them for is still able to access the wifi all the time...   Can someone please help?   Thanks, Emma  ... View more