Hi @chriskalaritis,   When you say the devices does not receive the Wi-Fi signal does it mean they are unable to detect the Wi-Fi network or they're unable to connect to the Wi-Fi?   Could you shoot us a PM with your details so we can proceed with the initial investigation also post a picture of the current status light of the modem/router.   How to send a PM?    Basil! My modem receives the Internet but my desk top, laptop doesn't receive the wi-fi signal! Why's that? ... View more

Hi @ElizaS    Thanks for raising this to our attention. We were able to locate your account using your community details and understand that you've been in touch with our Customer support team. The order has been raised and further updates will be given within 24 to 48 hours.   Let us know if you need further assistance. BasilDV ... View more