Hi @brang1, send us a private message with your details and and let's help you with your plan upgrade. ... View more

Hi @brang1   Thanks for raising this with us and we apologise for the inconvenience.   We tried to search for your account using your community details to no avail. Please send me a PM with your TPG username or customer ID number to assist you accordingly.   You may also check the troubleshooting steps here: Slow speed issue   BasilDV ... View more