Hi @thisisjoshb    The new NBN12 speed tier plan is configured with 1Mbps Upload speed only if you are indeed subscribed under this plan.  This plan is ideal for 1-2 users and can be used for basic internet activities such as browsing and emails.    If you require a higher upload speed, you may check out other plans that may suit your internet needs.    Feel free to let us know should you require further assistance.  Regards, Ahra_G ... View more

Hi @thisisjoshb ,thanks for sending the details via PM.   Upon checking, your address is classified by NBN Co. as Service Class 32, which means that it's NBN Fibre to the Curb (FTTC) serviceable and an NBN technician is required to connect the line outside and install the Network Connection Device (NCD).   Kindly await further updates via email regarding the installation date and NBN technician appointment.     ... View more