I hate to break it to you @Manuel, but changing the day of the month the payment is direct-debited doesn't help all that much when we're paid fortnightly by the government. It'll still fall out of sync on a fairly regular basis, due to the differing days in the month vs. days in the fortnight issue. . . Is there any way I can speak to your financial hardship division, please? Either by email or phone is fine.
... View more
Hi everyone, I recently suggested, via Twitter, that TPG consider offering Centrepay as an option for paying bills, in addition to direct debit & credit card, to make it easier for those receiving government payments to keep on top of their bills with the company. My billing period is almost constantly out of sync with my disability pension payments being received into my bank account, & my automatic bill payments are made using my debit MasterCard, so if there's no money in my bank, the payment is rejected. As anyone on the pension or other government payments knows, having money is unlikely unless it's on or just after payday. The incessant emails & text messages regarding the missed payment are a regular stressor which reminds me that I'm at risk of disconnection until I pay the bill, but I am unable to do that until I get paid next. However, if the payment was made via Centrepay, it would be done when my payments are processed, & wouldn't be attempted when I have no money, while still guaranteeing TPG the money its owed without having to nag about it. For those not familiar with Centrepay, it's a free, voluntary service allowing those receiving government payments to pay bills and expenses as regular deductions from your Centrelink payment. Full details available here: https://www.humanservices.gov.au/individuals/services/centrelink/centrepay . It offers an alternative to direct debit payments that may be affected by holiday dates, etc. which change the date of payment, resulting in missed bills, stress, inconvenience, & potential account issues with companies. I've only recently started using it for most of my bills, & it's so much more convenient, I think it's fantastic! I thought I'd share this here, to gauge whether others would be interested in using this payment method if it were available, & if so, TPG may be compelled to sign up for Centrepay as I've suggested (they can do so here: https://www.humanservices.gov.au/organisations/business/services/centrelink/centrepay-businesses). When searching the list of businesses who offer Centrepay, there's already a number of other telecommunications companies on board, so it would be a smart choice to remain competitive in the market, so that's another plus for the company to consider, as well as its customer satisfaction level. Cheers!
... View more