Hi @Steve7,   Let us help understand what causing issues with the speed and data usage of the service. Could you shoot us a PM with your details?   How to send a PM?    Regards,   My TPG internet service has been speed limited but I am NOT over the 10 GB allowance. So why am I speed limited? NOTE: I can only say it's speed limited because most websites stall or time out before properly displaying. Only a few mainly-text websites display at all, such as the Bureau of Meteorology Melbourne Forecast, and they are noticeably slow to fill the screen. In particular, I CANNOT run the TPG speed test at http://tpg.speedtestcustom.com/ Also I cannot access My Account to view my usage from home. When I went to my friend's place and logged in to My Account to do "Check Your Account Usage", the "Download Usage" bar said "8,406.408 MB used of 10,000 MB" (at about 10pm today). So why am I speed limited?     ... View more

Hi @Steve7   We appreciate your suggestion and will raise this with our Dev team for further assessment.   For now, the graph below will be the basis of your total data usage.   Thank you. BasilDv ... View more

Hi @Steve7   We've created an article explaining the importance of Multi-Factor Authentication. Check it here: Multi-Factor Authentication at TPG  BasilDV ... View more

Hi Ahra_G,   Are you suggesting that providing the name and web address of the TIO somehow falls afoul of the Community Guideline that you quoted?  That would seem to be a very broad interpretation.   While I appreciate that you are doing your best, the reality is that my post was deleted when it only contained the name and web address of the TIO, and a suggestion that the other user may wish to make a complaint.  That sort of action does not make TPG look good.   Thanks for your time. ... View more

And I should also have said that the "big blocks of heavy black text" look a lot less aggressive on the PC than on the laptop, so perhaps I was a bit too emphatic there also. ... View more