Cont. from 16Apr2024 - 7pm+ After more than one hour on hold, someone finally picked up. Beth. She said my case has already been assigned to an engineer, and I asked why isn't he calling me then, she said he doesn't think he needs to come.  I was furious as this is rather upsetting, my internet and phone has been assessed on Saturday and Monday, and on both occassion you think you need to send someone and you have promised, and yet he does not think it is worth his trip?   I explained my disappointment, she said she'll ring an engineer now, and she connects me to Marvin the engineer team, who kindly listened to my whole story again. Unfrotunately he said he cannot do much, it sounds like an old modem, he can send a new one to me, but it won't get to me until at least another few days. As for the phone line, he can get someone to have a look in the meantime so at least we can use the phone. I said ok. But then he said he cannot find anyone to come on the next day. I insisted on booking someone in, I shouldn't be in the que from today, I was in the line since Saturday. He said ok, and finally booked someone in for 18Apr2024.    So on 18Apr2024, finally an engineer came in, and he assessed it and he said this phone needs to be registered by the office (THE TPG OFFICE!) and they could have done it over the phone with me. He doesn't think the modem is old. He has sent a request for someone to call me so I can register my phone. He is saying completely different things to what previous people said to me. The whole TPG team just wasting my time. Now I am waiting on a phone call AGAIN, hoping it would fix this once and for all. ... View more

@david64  I am literally next to my modem. The phone 1 light is not on.   @Aubrey  thank you but I don't think that will fastforward things, i need it fixed in the next 10 minutes and it has been 5 days... ... View more

Answers in brackets. What model wifi router do you have? (tp-link, Archer VR1600v) Does it have separate lights for 2.4 and 5 wifi bands? Both lights on? (Yes, separate lights, both are on). Does your wifi device detect the 5GHz wifi band? Good signal strength? (Yes, all my device can detect it, strength is average 3/5, but sometimes cannot detect at all) What happens when you try to connect to it? (It just said "Saved", but it will not connect) Can you login to the router admin and check that the 5GHz band is active.  (Yes it is enabled and active) Check SSID is not hidden. (it is not hidden)   When you say "new landline phone", are you a new user to TPG, or, you have been a TPG user for some time and just have a new handset? (I have been with TPG for over a decade. This is a new handset) What happens if you call your landline phone from mobile? (nothing happens because no dial tone, cannot receive calls, cannot make calls) ... View more