I'm sorry to hear that there remain some issues with your connection.
I've checked the previous case and can see that a Telstra technician has been dispatched. Based on their report, they've fixed the issue at the pillar.
Our tests shows that the connection still does drop but currently we're not detecting any physical damage on the line outside that would affect your internet connection.
I've now re-escalated this to our Engineering team for further assessment. They'll be in touch with you on your mobile [number we have on file] via SMS or phone call. Should you have a preferred contact time and number, please let us know and we'll arrange this for you.
I've made temporary changes on the line to help also improve the stability of the connection.
We will be keeping a close eye on your case and will provide you with updates where possible.
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