Hi @Amano07 ,   Thanks for raising this to us. Please check the installation date of the service here, https://www.tpg.com.au/support/trackmyorder.   In the event that the installation already exceeded the given date, send me a private message with your account details (Username/Customer ID together with the address on file) and I will chase this with our NBN Provisioning Team.   How do I private message (PM) in the community    Regards,   @Amano07 wrote: I’ve connected everything as required with the nbn device and my modem but I got a text saying they are still waiting for activation. What am I missing ? Nbn device is connected to the phone line and the modem is plugged into the gateway port via the wan port as per the video   ... View more

Hi @Amano07 , please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account and help with your concern.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hi @Amano07 ,   Welcome to the community!   Thanks for raising this to us, we recommend to raise this directly to our postmaster by sending email to postmaster@tpg.com.au also include the potential subject line, date and e-mail address of the missing emails.   Regards,   @Amano07 wrote: I believe i am missing emails from some sources.    I have checked all the settings in the Post office and there is no filtering and these emails are not appearing in Junk. I noticed this because I ordered something from an online retailer and never got the confirmation of that order being shipped and I also get an email every day from same this retailer for new deals and a weekly wrap of the week etc and they stopped recently. I checked on their my account on their site and I am still subscribed to their newsletter.   I think something has gone wrong on TPG's end.         ... View more