Thanks for keeping us posted @zhaoyang1011.    Glad to know that service is already working well. Feel free to message us for any assistance. Thanks and stay safe!  ... View more

Welcome to TPG Community, Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.   To learn how to send a private message, click here.   Regards, Peter ... View more

Apologies for the delay in response, @zhaoyang1011.   There was a  power interruption in the area yesterday which impacted the NBN network though, it was also resolved the same day after NBN Co replaced some faulty hardware.    I can see that your modem is connected for more than 20hrs now and that you should be able to access the internet.    Should you require further assistance, please don't hesitate to reach out to us again.    You may also check our self help options located here: http://tpg.com.au/support     Cheers!  ... View more

Hi @zhaoyang1011,   We are glad to know that your service is now working. At the moment it is now connected for 17h 51m. Let us know should you require further assistance.   Cheers! ... View more

Hi @pamela1900,   I've checked the status of your service and your modem shows connected and has an internet access for more than 2 days now.    Were you able to check if you are connecting to the correct Wi-Fi? Is housemate's mobile phone connected to the home Wi-Fi or is using mobile data? Are you able to perhaps ask how is he/she able to connect the device(s)?   Please try to connect your devices using the Wi-Fi details indicated on the sticker at the back of the modem.    You may try checking this Community link for other helpful information: Wi-Fi troubleshooting steps - No Internet/Connection   Should you still require assistance, please let us know of your best contact time & number via private message so we can organise a call back to be made from our Technical Team for assistance.      Cheers!  ... View more