Hi, we are currently on a 4g wireless plan with another provider. Is it possible to get the fibre upgrade without the interim nbn plan?   Was hoping to just be cut over to the new nbn plan from 4g. ... View more

Hi, I spoke to an agent this morning and was advised there would be a scheduled call at 10am to discuss the cancellation. No call was made.   I would like to progress with the cancellation due to no service for the last 3 weeks with no resolution in sight.   Regards   Lam ... View more

Please confirm if I cancel this service and return the modem no further charges will be applied?   We have been without service for almost 3 weeks. It would be quicker to switch to an alternative service provider. ... View more

Hi Angeli,   Both these issues have been unresolved for a long time and this case has been sent to engineering and network team multiple times.   I am considering leaving tpg for a new service provider as this turn around time is unacceptable. ... View more

The mobile number we nominated has been checked and works. There is an outstanding ticket on this issue and no resolution or call call back regarding the virtual phone to date. It has been offline for over 14 days now. ... View more

When we dial the number there is no tone and is immediately disconected.   The replacement modem also arrived this morning and still no connection. ... View more

Hi,   Is the virtual phone service connected to the home wireless? ie if internet is down we cant receive inbound calls even though they are diverted/forwarded to a mobile number? ... View more

Hi Shane,   Do you know if modem has been dispatched? Regards ... View more

Hi Shane,   We are now desperate to have this resolved. It has been 12 days. We have members in the household that require access for work and study.   I have been on lengthy calls on hold only to be disconnected once im through to an engineer.   All lights are green. This morning i plugged my own sim card in and internet was available.   Day 12 and still no internet and no virtual phone. ... View more

I have been following up with suppor talmost every night. We run through the same tests and no result. Lights are green. no internet and virtual phone still offline. What is going on? 11 days now since the initial ticket. ... View more

I spoke to support today and supplied some modem data.   Still no internet for 5 days and now virtual phone doesnt work. ... View more

Which means we are expected to wait another 6 days before we have access to internet? We have no access to internet. I thought it would be throttled if we exceed the data limit. ... View more