My NBN FTTC SL connection has been down since this morning (1 Jan 2024).  There is no NBN outage at my address.  I am located in the Sutherland Shire, Sydney. My modem router is: TP-Link Archer VR 1600 v.2.0.  Up until now the connection has been pretty good.  I have phoned TPG and am still on hold with no answer for almost an hour.  Is there a general outage with TPG in this area?  How can I get someone from TPG on the phone?  I've been on hold for ages! ... View more

No private message option is displaying in the Community pages.  I am logged in and verified as a Community member and have closed the window, reopened a new window and re-entered my log in details.  I am using Firefox on a microsoft surface laptop using windows 10.  Thanks, Rachel. ... View more