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About luunancy

since ‎08-10-2021
‎12-10-2021
luunancy
Level 2

Re: New NBN - No Internet

by Level 2 in NBN Installation
‎12-10-2021 02:12 PM
‎12-10-2021 02:12 PM
It has been solved! Our developer had the electricians come by and I believe there were issues with the cabling within the townhouse. All is good now. Thanks for all your help David. ... View more

Re: New NBN - No Internet

by Level 2 in NBN Installation
‎09-10-2021 08:59 PM
‎09-10-2021 08:59 PM
I'm not sure what else I can do at this point! I think I've got everything connected as they should be. I'm going to give tpg a call tomorrow and see if they can assist. Thanks for your help though! ... View more

Re: New NBN - No Internet

by Level 2 in NBN Installation
‎09-10-2021 07:43 PM
‎09-10-2021 07:43 PM
Hi David, yes that is our router. We are on a strata plan but I finally got access to the NBN box in the townhouse maintenance room. I connected a cable from the UNI-D Port 1 to another port that leads to our house. We have 4 ports (none marked) in our house so we're just trying to figure out which works now by trying them all and waiting for the 'Internet' light to come on. Also, do you know if the light on the UNI-D port should be turning on automatically? ... View more

Re: New NBN - No Internet

by Level 2 in NBN Installation
‎08-10-2021 09:34 PM
‎08-10-2021 09:34 PM
Hi David, I actually haven't been able to check as I live in a townhouse and the NBN box is in the telecommunications hub in the garage (door to it is locked at the moment). I assumed it would have been set up correctly and I'd only have to connect my modem cable to the ethernet ports in my house. I have tried 3 of the ethernet ports in my house and all currently don't return an internet connection.  ... View more

New NBN - No Internet

by Level 2 in NBN Installation
‎08-10-2021 08:32 PM
‎08-10-2021 08:32 PM
Hi, We just received our modem for our NBN FTTP service today and connected the modem to the port and power supply but there is no internet connection. The lights on the modem are on for: Power, 2.4G and 5G but there is no light showing for the Internet. I have also waited more than 30 minutes for it to connect but still no luck.  I've checked my installation status on https://www.tpg.com.au/support/trackmyorder and it says 'your installation is still in progress however I have received a text and email to confirm my NBN service is installed and complete.  Not sure what else to do to get internet connection! ... View more
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