Agreed ..with you mentioned. I have a similar experience as well ..where a ticket is opened for the last more than 3 weeks. So called second largest service provider does not have ETA - unfortunately. The biggest issues is lack of focus and awareness how to treat individual item.    The irony here is senior escalation authority also does not have much control to address the issue on time. Collectively TPG should have 100s or 1000s years of experience – if we consider the manpower and entire team but looks like the approach to handle all issues is blocker here. Team always offer same treatment whether you need ICU or OPD does not matter. There is a own way / approach to handle all the issues.   Also, bill is getting charge on time without a second thought that whether customer using your services or not. Why not there is a system to STOP THE BILLING for all customers where issue in progress?   Also, not sure why only one single email and phone number at the website for escalation? Where the customer should go if the escalation authority not capable enough to address the issues? There must be different level of escalations with name, email id and phone numbers , if TPG really care for  customers and want to get the right attention to respective open issue. ... View more

Thanks for your email. But do we have any ETA / SLA on open tickets specially if its impacting the work from the last more than a week. ... View more

TPG Team    I am facing similar issue and ticket is open for the last one week . can you pleae advise your tech support / engineering team and help to sort out this issue ASAP. modem already changed once but i dont think that its because of using synch with drive or using / downloading large files.   Ticket number - xxxxx   Thanks ... View more