Hi @tiabolicly    We're keen to check the account and see what we can offer you.   Please send us a private message with your account details.   BasilDV ... View more

Hi @tiabolicly   Welcome to the Community!   We were able to locate your account using your community details and understand that you've been in touch with our Tech team. The case has been raised to our Engineers and an NBN technician was booked to check your service.   Further updates will be provided by your assigned Engineer once available.   BasilDV ... View more