Hi @lenny_c,   Welcome to TPG Community!   We apologise for the inconvenience that this has caused.   We were able to locate your account using your community details and will escalate this issue with our Engineering team for further investigation.   We need further information for us to proceed. Please fill up the following:   Make and Model of handset: Error message received: Country that you are currently in:   Kind regards, BasilDV ... View more