Hi @Lyn5   Welcome to the Community!   You may need to check if the 2.4GHz band is enabled or on on your modem/router.   Check if you'll see a button on the modem/router for the 2.4GHz band. You may also check it via Modem GUI. Use this article as a guide on how to check it: Changing your WiFi password on your TPG Modem   Let us know if you need further assistance.   BasilDV ... View more