TPG Community

Dann · ‎04-02-2022

Hi, Welcome to the Community! Thanks for letting us know that it is now working. Feel free to shoot us a message should you need assistance in the future. Cheers! Regards, Dann

Dann · ‎04-02-2022

Hi, Welcome to the Community! We'd like to check the status of your mobile service. Please PM us with the mobile number and your full name for us to look into this. How to send a private message on the Community Regards, Dann

Dann · ‎03-02-2022

Hi, Welcome to the Community! Here's an article on our community page that can be of help to you. TPG MMS Setup Guide and Troubleshooting Please let us know if we can further assist you. Regards, Dann

Dann · ‎03-02-2022

Hi, Welcome to the Community! We'd like to check the status of the porting of your mobile number. Please PM us with your mobile number and full name so we can look into this. How to send a private message in the Community Regards, Dann

Dann · ‎03-02-2022

Hi, We'd like to check the status of your mobile service. Please send us a PM with your mobile number and full name so we can look into this. How to send a private message in the Community Regards, Dann

Dann · ‎02-02-2022

Hi, Welcome to the Community! We'd like to check the status of your mobile service. Please PM us with your mobile number and account name for us to look into it. How to send a private message in the Community Regards, Dann

Dann · ‎02-02-2022

Hi, Welcome to the Community! Here's an article on the community that can be of help. Troubleshooting issues with your TPG Mobile Service In case it's still not working, please PM us with your mobile number and full name so we can look into this. How to send a private message in the Community Regards, Dann

Dann · ‎02-02-2022

Hi, Welcome to the Community! We've received your private message and likewise responded to it. Looking forward to hear from you soon. Regards, Dann

Dann · ‎02-02-2022

Hi, Welcome to the Community! Our mobile customers have been migrated to our new and improved system. We've made it easier for our mobile and home wireless customers to navigate on the enhanced features of My Account. Whilst, our residential NBN users will remain on the old My Account. Here's an article than can be of help to you in regards to your mobile usage. How to check your Mobile Usage on the new my account Please let us know if we can further assist you. Regards, Dann

Dann · ‎02-02-2022

Hi, Welcome to the Community! We'd like to check the status of your mobile service. Please PM us with your mobile number and full name so we can look into it. How to send a private message in the Community Regards, Dann

Dann · ‎02-02-2022

Hi, Welcome to the Community! We can organize a SIM replacement for you. Please send us a private message with your contact details and we'll have an Accounts Specialist to call you for assistance. How to send a private message in the Community Regards, Dann

Dann · ‎02-02-2022

Hi, Welcome to the Community! We can definitely assist you in checking the mobile porting status. Please PM us with your mobile number and full name so we can look into it. How to send a private message on the Community Regards, Dann

Dann · ‎02-02-2022

Hi, Welcome to the Community! We'd like to check the status of your SIM card delivery. Please PM us with your mobile number and your full name so we can look into it. How to send a private message in the Community Regards, Dann

Dann · ‎31-01-2022

Hi pdmgmnt, Welcome to the Community! The new TPG International roaming doesn't top-up automatically. In case you need more prepaid balance to top-up overseas, you can top-up online. Just go to TPG My Account and choose Top up Prepaid balance on the left side of the page then select your desired amount. Please review the order before your submit the request. Please let us know if we can further assist you. Regards, Dann

Dann · ‎31-01-2022

Hi mihotanabe, Welcome to the Community! In order for us to check the status of your mobile porting, please PM your mobile number, registered name and address. To send a private message, please check the link below. How to send a private message in the Community Regards, Dann

Dann · ‎31-01-2022

Hi AussieT, Welcome to the Community! We are also excited to provide eSIMs to our customers, however, we don't have any update as of the moment in when is it going to be available. Please keep on visiting our website (tpg.com.au) for further updates. Regards, Dann

Dann · ‎28-01-2022

Hi, Welcome to the Community! We are sad to see you go. If there is anything that we can do for you to keep the mobile service, just let us know. Please send us a private message with your contact details and we'll have an Accounts Specialist to call you for assistance. To send a private message, please check the link below. How to send a private message in the Community Please let us know if we can further assist you. Regards, Dann

Dann · ‎28-01-2022

Hi, Welcome to the Community! Thanks for choosing TPG for your mobile service. Our Mobile Sales Team can be reached at 13 14 23 option 1 or you can PM to us your contact details and we'll have our Sales Specialist to call you for assistance on the registration. To send a private message, please check the link below. How to send a private message in the community Regards, Dann

Dann · ‎26-01-2022

Hi @Nada01 Thank you for your reply. You may check with your current mobile provider to see if they keep this. As for TPG, we don't keep these information due to security and privacy. Let me know if we can further assist you. Regards, Dann

Dann · ‎26-01-2022

Hi @MAOMENGYING Welcome to the Community! Here's an article that can be help to you. Troubleshooting issues with Outgoing/Incoming calls in TPG mobile Please let us know if we can further assist you. Regards, Dann

Dann · ‎26-01-2022

Hi @dwang11 We like to check your mobile service status to determine if there is an issue. Kindly send us a private message with the following information. TPG mobile number: Account number: Account holder's name: To send a private message, please check the link below. How to send a private message in the Community Regards, Dann

Dann · ‎25-01-2022

Hi @Hamdi_dhoore Welcome to the Community! Thanks for raising this matter to us. We'd like to have this investigated. Are you able to send us a private message with your TPG mobile number, so we can locate your account in our system and determine as to what is causing the issue? To send a PM, please refer to this link: How to send a private message in the Community Regards, Dann

Dann · ‎24-01-2022

Hi @Nada01 Welcome to the Community! If your mobile phone messaging app has a trash folder, you can check this folder to see if the deleted message is still there. Regards, Dann

Dann · ‎24-01-2022

Hi @Suyeonim In order for us to check the status of your mobile cancellation, please private message to us your TPG mobile number including the registered name. To send a private message, please check the link below. How to send a private message on the Community Regards, Dann

Dann · ‎24-01-2022

Hi @lucas55555 Welcome to the Community! Here's a community article that can be of help to you How to update payment details online . If you encounter an issue, just private message to us your TPG mobile number with your preferred callback number and time then we'll have a mobile specialist to call you for assistance. How to send a private message in the Community Regards, Dann

Dann · ‎24-01-2022

Hi @6666280 Welcome to the Community! Due to the limit of mobile numbers, we are unable to change mobile numbers once it has been assigned to a sim card. The option in getting a new number is by getting a new mobile service. Should you wish to proceed, a random mobile number will be generated or if you have an existing mobile number from another provider, you can request to port it in. Just shoot us a private message here with your preferred callback number and time; we'll have a mobile specialist to contact you for assistance. Regards, Dann

Dann · ‎24-01-2022

Hi @cktcraig Welcome to the Community! We can definitely assist you in combining the accounts to take advantage of the discounts. Kindly send us a private message with the following information. TPG mobile number: TPG internet account username: Account number: Account holder's name: To send a private message, please check the link below. How to send a private message in the Community Regards, Dann

Dann · ‎21-01-2022

Hi @ssk Welcome to the Community! We understand that you're unable to make a call overseas. Here's an article that can be of help to you. Troubleshooting issues with Incoming/Outgoing calls on TPG Mobile Please let us know if we can further assist you. Regards, Dann

Dann · ‎20-01-2022

Hi @Bnich123tpg Welcome to the Community! We'd like to take a closer look on your mobile account to determine the status of your roaming refund. Kindly send us a private message with the following information. TPG mobile number: Account number: Account holder's name: To send a private message, please check the link below. How to send a private message in the Community Regards, Dann

Dann · ‎20-01-2022

Hi @blairack98 Welcome to the Community! We can definitely check the status of your mobile service activation. Kindly send us a private message with the following information. TPG mobile number: Account number: Account holder's name: To send a private message, please check the link below. How to send a private message in the Community Regards, Dann

TPG Community

About Dann

Re: Can't make calls after paying

Re: Mobile Phone Service

Re: Unable to upload or download MMS on OPPO A54S

Re: Re new sim card usage

Re: my account is expired

Re: TPG Mobile service cancelled

Re: Mobile Status is changed to : Moved to Novus

Re: Moved to Novus

Re: Provide customers with information about Novus

Re: My mobile phone was cancelled by somebody not me

Re: Lost Sim

Re: Sim Activation

Re: I am recieving updates to activate my sim card but havent recieved it yet

Re: International roaming top up

Re: Mobile number failed to transfer

Re: eSim for Apple watch

Re: Cancel SIM card only plan with TPG

Re: New mobile account

Re: Mobile phone

Re: I cannot make a phone call

Re: Novus status,also no internet or no mobile signal

Re: Insufficient funds to make a call

Re: Mobile phone

Re: Mobile cancellation

Re: Unable to update payment details

Re: change phone number

Re: Merging TPG mobile and NBN account

Re: International calls from mobile

Re: Still no $500 refund for deactivating International Roaming after almost 3 MONTHS

Re: SIM and original sim not working