Hi @lesann   Thanks for raising this with us. We checked the account and reviewed the Phone usage, but there's no calls or outgoing calls from it.   The calls might be scams or phishing calls. Please disregard any calls or emails that will ask for your account information.   BasilDV ... View more

Thank you. Yes last night the home phone rang when I tried to call from my mobile and today seems to working fine.  I had tried calling both ways between my mobile and home phone earlier but it wasn't working then. Happy problem is fixed. Timing to be out yesterday was bad because it was my birthday so more calls than usual. ... View more

Thank you for the service confirmation, @ianaust. We will advise our Technical Team to cancel the callback.   Let us know should you need any assistance. Cheers! ... View more

Hi @lesann, we can see that our Engineering Team has been in touch and was able to confirm that the issue has been resolved.   Should you require any assistance, feel free to drop us a message. Cheers! ... View more

Thank you Erika. I was contacted by tpg  to check the new modem again but she was unable to fix so will leave until after Christmas. ... View more