Hi MarkandRach, it is important to determine what kind of drop outs you're experiencing. We'd be happy to have closer look at your connection.   Please send us a private message with your account details and let us investigate.   Thanks, Aubrey  ... View more

Hi MarkandRach,   Thanks for bringing this matter to our attention. Kindly PM your modem consignment number including your TPG customer ID or username, so I can coordinate the delivery status with our Logistics Team and determine its whereabouts. How do I private message (PM) in the community   Regards, Angeli ... View more

Hi MarkandRach, Thanks for raising this to us. Please check your email with the tracking details of the modem and let us know if you receive one. Regards,   I have been advised that our NBN has been switched on but received no notification as to where my new modem is..? No email, no tracking number.. nothing? Can I please get a status update..? ... View more