Hi @Ratty ,    Welcome to TPG Community. Please shoot us a PM with your details so we can look into this.    How do I private message (PM) in the community    Regards,  Daisy_Dhen ... View more

Hi Ratty! To add to your post, our team has recently posted a compilation of articles about the New TPG My Account here TPG Mobile - Online Account Management Tool - My Account - TPG Community   Cheers, Joseph D   ... View more