Hi @Omaroo3029,    We'd be happy to check on this for you. Let us have your TPG details via PM and we'll go from there.   Thanks!  Ahra_G ... View more

Hi @aldonkaka6 . If you are on FTTP, or superfast/ultrafast, have a look at the post by rklugton in: https://community.tpg.com.au/t5/Broadband-Internet/D-Link-DIR-X5460-can-t-connect-to-TPG/m-p/108122/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufEtaVDJQMjFNVEU0U01VfDEwODEyMnxTVUJTQ1JJUFRJT05TfGhL#M41471 It is for the X5460 but the menu system is the same and may have the same bug.   If you are on one of the other NBN types, this iiNet article shows how to set VLAN ID=2 for the COVR 1102 which uses the Triple Play method as in X1560. https://help.iinet.net.au/how-set-d-link-covr-1102-nbn-fttc Make IPTV VLAN and VOIP VLAN different numbers (eg. 3 and 4).   ... View more

Hi @Omaroo3029,   We're glad to know that you got it sorted out!    For future reference, you may check out this article:Modem Setup Help   Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support     Cheers!  ... View more