Hi @MaddieD941,   If you are to reset the modem in order to gain access to it, the content of this link https://community.tpg.com.au/t5/Modems-and-Devices/List-of-all-TPG-broadband-setup-and-modem-guides-on-Community/m-p/16948 will help with the config.   If you forget your TPG Account password, this link will help to reset it https://community.tpg.com.au/t5/Accounts-and-Billing/Forgot-your-TPG-Account-Password/m-p/106218/highlight/true#M6594   Kind regards, Joseph D     ... View more