I'm constantly getting poor speed compared to what plan I'm on and if I run a speed test it will drop and then a few minutes later improve. But my biggest problems revolve around the support app. 1. Run a speedtest and it cannot, telling me to do a connection test, which is always successful head back to speed test same error. 2. Send a support request and it bounces back with a spf policy error. 3. Go online to my account to perform test from account and it errors out every time. Considering I couldn't get the support promised to me during upgrade to Fttp (modem installed in inappropriate place, which i rang tpg about during installation and was told to just get it installed and then they would get it moved, but afterwards said they can't do that, it's up to nbnco who of course won't do it so now im keft with dead patches in house - my 50 speed fttn was better) does TPG actually do any support and how does one access it? ... View more

I feel somewhat disappointmed in the service received from TPG sales department today.  I rang to see if they could do anything to match offers competitors are offering. After confirming my details I told them about an offer a competitor was offering and the response was that I could switch to 5G as an alternative.  I did inform the sales person that having a phone at home for incoming calls was important and yet they continued and continued to try and get me to sign up to 5G.  It ended up in me needing to be very blunt and saying 'I am not interested in 5G as it does not suit my needs and even if it was $1 I would not sign up for it"  I again asked about normal nbn plans and if they would match the competitor, if they couldn't I would have no option but to change to the competitor. It is somewhat disapppointing that the response was no and if that was the case good bye and proceeded to end the call. TPG need to consider there plans and what the market is doing at the moment as almost every other retail is offering an intro price cheaper than TPG. ... View more

How do I see my post? I did a post on community during the week and it said it would be posted once checked and it seems to have disappeared.  I've searched using my user name and no posts are found.  Any suggestions on where it has disappeared to or how I can see it?   Thanks ... View more