Hi @ivy007iou,   Welcome to TPG Community!   It appears that we weren't able to receive any notification with your intent to terminate the service last August 2018. Hence, the billing will continue for the account to remain active.   I understand that our Accounts team is handling the case. I'll chase this up with them and have someone to contact you within the day to provide updates with the case.   Kind regards, BasilDV ... View more