Unplug the network cable from the back of your console. Inspect the cable's connector and the Xbox console's socket to make sure that they are clean and free of debris. Plug it back in, making sure it clicks into place. Follow the network cable to your router, gateway, or modem and unplug it. get-vidmate.com instagram saver ... View more

Hi @jatls   To make it easier for us to identify the exact nature of the problem, we'd be asking you to conduct a series of tests with your network. Please run these test twice for comparison, one in the morning and another in the evening. Please take your time into conducting these tests and just send them via PM so we could forward it to our Network Engineers. I. CONTINUOUS PING:     To conduct a continuous ping, ensure that none of your other PCs are doing internet activity. Open up the command prompt of one of your PCs. Then kindly conduct ping tests to the following:                       Modem Gateway (depending on the make&model of the modem, example: 192.168.1.1)             Command: ping 192.168.1.1 -n 1000             TPG website: tpg.com.au             Command: ping tpg.com.au -n 1000       Wait for the test to finish and for the PING STATISTICS, found at the end, to show up.     Just send us a screenshot or a copy of the PING STATISTICS to this email.   II. TRACEROUTE     To conduct a trace route, On your command prompt, type "tracert <URL of website>".             TPG website             Command: tracert tpg.com.au       Wait for the traceroute to finish and take a screenshot of the results.   III. SPEED TESTS: For speed tests, please run the speed tests at the TPG website, found here:  http://www.tpg.com.au/support/speed_test.php  (Also, run the test via Speedtest.net) Please just get a screenshot after the test is complete. Please don't forget to indicate the timestamps for these tests BasilDV ... View more

Hi @JamesParker,   TPG do not throttle speed of the service, Actual throughput speeds may be slower and could vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users simultaneously using the network and performance of interconnecting infrastructure not operated by TPG. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable. For FTTB and FTTN customers, we will inform you of your maximum line sync speed once available. If you are on a higher speed NBN plan, you have the option to downgrade to a lower speed plan without any penalties.   To answer @garydonn2 post. The speed tests find servers from many providers not specifically your ISP, so it could be TPG, iiNet, Telstra, Optus or many others. Usually it will choose the closest server to your location, in your case it would appear iiNet although no longer your ISP is the closest server for it to test from. For more details see this link, https://help.speedtest.net/hc/en-us/articles/360038679834-How-does-Speedtest-select-a-server-. Regards,     Throttling is best defined as when your Internet Service Provider (ISP) intentionally slows the speed of your broadband internet connection. Such throttling is usually a reactive measure used by ISPs and other types of communication networks to regulate a network's traffic and alleviate network congestion.   ... View more

Hi @Gryph, We ran an initial test on your service and confirmed it is now working connected for 18h 28m. To avoid redundancy and confusion please see our initial response available here.   Slow new NBN installation   Regards, ... View more

Hi @Gryph,   Thanks for sharing this to us. We ran an initial test on your connection it shows connected for 18h 28m and getting a passing speed on the line.   We'd like to confirm if you still experience the speed issue on device(s) connected via Ethernet If so, feel free to post a screenshot of the speed test result for additional reference.   Cheers! ... View more