Hi @drpauldavis2,   Welcome to TPG Community!   Our Tech team will need to check your connections further to verify if it's really the modem issue or if something else interrupts the signal of your modem.   If you are able to shoot me a private message with your preferred time and best number to be contacted, I'll arrange a call for you.   Don't know how to send a PM? Click here.   Kind regards, BasilDV ... View more