Hi @ianrc,    For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.   Check our Service Status page for any known outages.   If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage   If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection   Regards, Ahra_G ... View more

Hi @mask621 and @chode0007,   Sorry for the inconvenience.   There was a common network fault last night that affected your service.   It was resolved by our Network Engineers and we can detect that your internet is working within specification.   Should you require further assistance, please let us know.   BasilDV ... View more