Hi @Emily1,   For newly installed services or modem/homephone that requires set up, I would recommend checking out this article:    New Connection Setup Help   We've also created some helpful articles on how to set up your BYO modem: NBN Plans with BYO modem – How to Connect Using your Own Compatible Modem/Router NBN Plans with BYO modem – How to Configure Using your Own Compatible Modem/Router   Should you require further assistance, please send your TPG account details via private message so we can assist you further.     Thanks!  Ahra_G   I've set up my new connection.. Byo modem. Everything is fine, accept that when I connect it says connected-no internet !? Help ... View more