Hi @pfjcoach,   I understand that our Accounts team has been in touch and we regret to hear that you are definite to cancel the account.   The instructions for the process has been sent to your email.   We wish you all the best with your new provider and hope that you will consider TPG again in the future we would welcome the opportunity to turn your experience around.   Have a great day!   Kind regards, BasilDV ... View more