TPG Community

2designers · ‎31-01-2023

I know that I've queried about my continual dropouts and the reply back was that the dropouts were my issue. Well the dropouts continue to occur 3 - 5 times daily which disrupts our dialysis machine and viewing on streaming services. I know I'm ranting on, but I'm just so past the point of no return...Telstra is looking better everyday. I have followed all the requests that you have made and my service continues to abate me.. Maybe all this is jibberish...but on the other hand...is it?

2designers · ‎31-12-2022

Dear Aubrey, Thank you for taking the time to address this unsettling issue. We've truly been putting up with the inconveniences for nearly a month. I know that school holidays had happened and I kept saying to myself soon they'll go back, referencing to the load on the lines. But when it was happening at many different hours of the day it was becoming, what's the word, maddening. I have been a devout customer with TPG since it came to Lavington and I sincerely would hate if I were to go to Telstra. I have armed myself with a software product penned Net Uptime Monitor and it certainly has given me the data regarding the continual dropouts. I'm not sure how to express myself in this position because I pay my monthly fee along with many different streaming services & music. I don't get through a movie or an album without a dropout and I'm asking myself...is it worth having the services? I don't know...I hope that there's a solution...somewhere. Ronald Horne (noddie47)

2designers · ‎31-12-2022

Gee, it really doesn't sound good for TPG's reputation regarding the continual dropouts that many have had. Unfortunately, I also am in that category. The number of dropouts since well before Christmas 2022 to the end of this year have been without a word of a lie absolutely shocking! Every time you sit down to get online, you can't. When I make an overseas call, the call ends. When I try to stream a service it to drops out! If in fact that TPG is growing, one would think that the service would expand. I truly have had my share of dropouts! I think in 2023 I'll dropout and go with Telstra (I never thought that I would ever say that). But it is what it is!

2designers · ‎09-04-2022

Thank you, I am now sending!

2designers · ‎09-04-2022

Hello again David, I have failed to answer all your questions. My NBN Connection is: NBN FTTN 50 As for my settings: (Smtp) mail.tpg.com.au / 25 / STARTTLS / Requires Auth. Thanking you.

2designers · ‎09-04-2022

Hello David, Have tested sending from the TPG Post Office and that was successful. Microsoft Outlook has always been a thorn in my side so I ended up using Mailbird. Upon sending an email, it continues to sit in the Outbox. A week ago, I had no worries. I have attached the message that I receive from Mailbird. Thank you for looking into this matter. -Ronald-

2designers · ‎09-04-2022

I've been with TPG since it was available in regional NSW. I have had very few issues. That changed! I haven't changed any settings or fiddled with anything else. For the past week, I have found it increasingly frustrating that my emails cannot be sent. I have evidence that my emails have sent a week prior but not now. I have reinstalled & sampled new email programmes to hopefully fix the issue, it hasn't. I have read so many forum messages to realise that my issue isn't the only one, please help!

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About 2designers

Getting closer to hop the fence!

Re: Dropouts!

Dropouts!

Re: Outgoing email drama!

Re: Outgoing email drama!

Re: Outgoing email drama!

Outgoing email drama!