TPG Community

Get online support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Ask a Question

About rohailkhan

since ‎15-04-2022
‎20-04-2022
rohailkhan
Level 2

Re: NBN Connection Box flashing red light with clicking sound

by Level 2 in Modems and Devices
‎20-04-2022 03:06 PM
‎20-04-2022 03:06 PM
Hi Basil, The technician visited today morning after the long weekend (6 days) and now the Internet is restored. The only downside was spend longweekend without internet and had to purchase a lot extra data on both mobile (mine and wifes) to manage kids and their entertainment. Just an advice to solve these kind of issues remotely to avoid long delays. Anyhow, much appreciated your support and assistance. Also the technician was very good in resolving the issue. Best regards, Rohail Aziz ... View more

Re: NBN Connection Box flashing red light with clicking sound

by Level 2 in Modems and Devices
‎15-04-2022 02:03 PM
‎15-04-2022 02:03 PM
Hi Basil, I just got message from TPG that a NBN technician will visit at our premises on 20th April Wednesday to look into issue. It will after 6 days due to long weekend, I was wondering it is any possibility of visit or resolving the issue before that? I don’t understand why remotely the issue can’t be fixed? is there a problem outside our house etc? ... View more

Re: NBN Connection Box flashing red light with clicking sound

by Level 2 in Modems and Devices
‎15-04-2022 12:25 PM
‎15-04-2022 12:25 PM
Thanks Basil, I will wait for the assigned engineer or your response on the issue. Regards, Rohail ... View more

Re: NBN Connection Box flashing red light with clicking sound

by Level 2 in Modems and Devices
‎15-04-2022 12:10 PM
‎15-04-2022 12:10 PM
Hi Basil, I have double checked the cables and they are firmly connected and there has been no damage to the NBN box. Further, there is no damage outside, lightening, storm etc. There is also no NBN service outage in my area or address. It was just a simple shutdown and then restart to put in another power plug. And it stopped working. I have already PM you my customer ID. ... View more

NBN Connection Box flashing red light with clicking sound

by Level 2 in Modems and Devices
‎15-04-2022 02:45 AM
‎15-04-2022 02:45 AM
I was rearranging the cables and just powered off the NBN connection box for a while. After few minutes, open the power supply and NBN box is flashing the red light with clicking sound. I have tried all possible solutions available on community and NBN troubleshooting page, like power recycling for 10 seconds, resetting the NBN box, checked the NBN service outage in our area, no planned outage. I have also logged the faulty request ticket via TPG app. Guys need help as to how the technician can make a visit to resolve the issue considering there is a long weekend tomorrow for four days. After going through the forum discussions, only technician can fix it after making the visit. Any assistance as to how to contact TPG customer service or technician to visit during long weekend other wise our holidays will be ruined. Thank you in advance for the much needed help. ... View more
Latest Tags
No tags yet
Likes given to
View All