Hi @flew12345678 . But, the VOIP function of the TPG-supplied router is not accessible in the menu and will not work with another provider. Other functions might be missing and you might be unable to get original firmware. ... View more

Hi @flew12345678,    Could you please confirm if you have a dial tone? If yes and you can still receive calls, then we may need to check the inclusions on your homephone add-on.    Checking your account, you have the OZ talk which include the following:    Local Calls - Unlimited Standard National Calls - Unlimited Standard Australian Mobiles - Unlimited If you are trying to call International numbers or 13/1300 numbers, you may need to top-up your homephone.    Here's how: Home Phone Optional Prepaid Balance   For additional assistance, please don't hesitate to let us know.    Thanks!  Ahra_G ... View more