Hihi, just wondering how TPG solved the issue ? Or you had been successful get canceled your contact. I am also facing the same problems and constantly dropping out Thanks ... View more

Hi jackmorris1804,    Thanks for raising this matter to us. We've asked our Account Specialists to be in contact with you at the soonest time today. Our sincerest apologies for the inconvenience.    Best regards,  Angeli ... View more

Hi @jackmorris1804,   If you're having issues with NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.   We have created this article that can guide you on How to Check for NBN Network Outage   If there are no known outages in your area you may perform basic troubleshooting, we did an article that you may find helpful see this link below.   Troubleshooting no internet connection   In this particular case, there was a known issue in NBN Co's network causing the service not to work. The issue was escalated by our Engineering Team to NBN Co. Further updates will be provided when it becomes available.   Regards, ... View more

Hi @jackmorris1804, we can see that our Engineering Team has been in touch and discussed the concerns raised.   The team is closely monitoring this and further updates will be provided as soon as they become available.   Let us know should you need further assistance. Thank you. ... View more

They will be performing a real time speed test, a ping and traceroute test to identify if this is a TPG network issue, @jackmorris1804.   A senior technical specialist will be calling you this time.   We'll wait for your contact details. Thank you. ... View more

Thank you, @jackmorris1804. We'll advise our Engineering Team. ... View more

@jackmorris1804   Based on the test results sent by you and those done by our network engineers the increase in latency is recorded on the 2nd hop. This means that the issue could be anywhere from your premises up to the 2nd hop router. Our team has looked into TPG's end, especially the bandwidth part, our network engineers have advised us that we have enough bandwidth even during peak hours and their test did not reveal any network issue within TPG's end.   If there is an option to do the trace route from your modem/router to TPG instead of from your computer then that would be recommended, this would remove the factor of the internal network. It would be best that no internet activity is conducted during the time that the test is done.   As I understand a senior member of our technical escalations team is in touch with you in order to investigate this further, we are hoping for a quick resolution to your concerns.   Kind regards, Joseph D ... View more