6 months ago I signed upto TPG 5G broadband as it was "available" in my area.. However once I connected it, I was getting close to no speed and had to cancel and go back to NBN. Can you guys check if this issue is still ongoing and if 5G broadband is still not available please? Area is 11-27 Cliff Rd Epping 2122. Please do a proper check.. i know 5g broadband is "available" for signup but I want to know if the connection issue has been fixed before signing up. Many thanks ... View more

Good Morning Team,   I currently have NBN connection with TPG. About a month ago I upgraded to 5G internet and was given the modem.    However upon installation, despite the signal being strong with nil issues, I was getting gabbage speeds which were noticeable. After days of back and forth with TPG Tech department, I was told it was an issue with the Tower and they didn't have an ETA on when this will be fixed.   Thus I had to return the modem and cancel my 5G internet and go back to NBN.   One month later (now), I ring up to check if the tower issue has been fixed so I can decide on whether to sign up for 5G internet. For whatever reason, nobody in Tech support & sales team can tell me if the issue has been fixed and advised to just sign up for 5G anyways and if it doesnt work again, then send the modem back again.   Like what???? that's the solution TPG???   Can anyone in your TPG team be able to advise if it's all good to go ahead with the 5G internet signup? The area is Cliff Rd, Epping NSW 2121.   Many thanks ... View more