TPG Community

nermaparlic · ‎05-10-2023

Now i cannot reply using private messages, i am getting this: You have reached the limit for number of private messages that you can send for now. Please try again later. I sent 1 private message so far. Any idea how to fix this?

nermaparlic · ‎05-10-2023

Hi David. Yes, i selected PPPoE. The lights on NBN Connection box: all blue, LAN light flickers sometimes, others are steady Netgear lights: all white, except Inetrnet - its's red constantly

nermaparlic · ‎05-10-2023

Followed all the steps: performed factory reset, made sure the mode is router mode, set up VLAN ID=2 (I have Bundled NBN/VOIP plan), confirmed my TPG username and password are correct, still no luck :( This is becoming ridiculous.. Netgear support does not accept this is HW issue, neither can suggest config changes to make this work

nermaparlic · ‎04-10-2023

Hi Shane. Thanks for your reply, I followed your advice, however it did not make any difference :(. As for connecting my laptop directly to NBN Connection box, i followed reccomended steps to set up new PPPoE connection, enetered username and password, however i was unable to establish the connection. The error message was "Error 651". Note that i tried resolving this error by checking cables, restating my laptop, restarting the NBN Conenction box. None helped. Does this mean the issue is on TPG side, which then in turn is causing the issues for me to set up new Netgear router?

nermaparlic · ‎04-10-2023

Hi. I bought new router: Netgear Nighthawk AXE7800 Router (RAXE300) and having issues connecting it to my existing FTTC. I have spoken to TPG support, where i was given instructions to: - select PPPoE - eneter username (my username without "tpg.com.au") and password (the password i use to log into my account) - create VLAN ID = 2 and Priority = 0 This did not help to get internet going. Next, i spent 3 hours with Netgear support, where they tried many things, upgraded firmware, did factory reset, powered everything down,... Now Netgear support needs answer to these 3 questions: 1. Will ethernet connection from NBN Connection box to a laptop enable internet on my laptop? 2. Does TPG support Netgear Nighthawk AXE7800 Router (RAXE300) as a valid router? 3. Is it possible that this issue is due to the fact that Netgear Router is different to TP Link Modem Router (the word "Modem" is a key)? Apprecaite if you could answer these 3 specific questions. Thanks!

nermaparlic · ‎16-06-2022

Hi. I understand you don't collect account usage any more (I had to spend tiem searhing through TPG Community!!), so please send me my account usage for last 3 months. My suggestion for improving customer experience: although you don't collect the data, teh following would help: - the appropriate message in "My account" would be useful (when user klicks on "check usage" button, so users like me don't vaste time going through TPG community to find it out. - Additional explanation how to request the usage under My Account would be helpful. Thanks! Nerma

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About nermaparlic

Re: How to set up Netgear Nighthawk AXE7800 Router (RAXE300) on FTTC

Re: How to set up Netgear Nighthawk AXE7800 Router (RAXE300) on FTTC

Re: How to set up Netgear Nighthawk AXE7800 Router (RAXE300) on FTTC

Re: How to set up Netgear Nighthawk AXE7800 Router (RAXE300) on FTTC

How to set up Netgear Nighthawk AXE7800 Router (RAXE300) on FTTC

Need my account usage per month over last 3 months