Hi @3409spencer,   Welcome to TPG Community!   We have located the account using your community details and we can see that your issue has been escalated to our Engineering Team.   The Team is working on sending a technician and we'll have the case engineer contact you before 5PM NSW Time today to discuss the schedule.   Feel free to message us should you have a preferred contact number and time.   Let us know should you have further queries. Thank you. ... View more