Hi @Tmoubarak,   Welcome to TPG Community!   We were able to locate your account using your community details and checked the fees.   We understand that you've relocated and upgraded the plan from ADSL2+ to NBN. The relocation fee for no locked in contract is 99.95. Since you have a remaining balance from your previous ADSL2+ account amounting to $40.64, we've deducted it to the relocation fee which is why you were billed $59.31.   Your new NBN plan is valued at $59.99/Month. TPG is a prepaid service; your initial payment is comprised of your 1st month fee.   The $10 charge is for the shipping of the brand new NBN modem/router.   Should you require further assistance, please let us know.   Kind regards, BasilDV ... View more