Hmmm, okay but what I keep trying to point out is that I am not doing anything new on my end. I have had VPN on for a long time on my Mac but even when it's not on, this happens on my smart TV. I have not made any changes to how I use my TV.   No, I don't have a place to attach a blue cable.    Thanks. ... View more

Great, thanks for that.  ... View more

Okay, hopefully I can answer your questions and I have attached a new speed test photo.  As far as the router goes: There is a yellow cable attaching it to the modem. If you're asking me if I can attach a blue ethernet cable you'll have to tell me more. Are you asking me if I can connect a the modem and router to each other with a blue cable? I otherwise have no other way to do it and have never needed to do so.  I do have VPN on my Mac but that is nothing new. At the time I stream I usually have my phone on WiFi as well but none of this has been a problem before and I've had TPG for a long time. Nonetheless, even when I'm only using 4g on my phone it still happens. I still have the TV set up to the 5g version as instructed by not my phone or Mac.  ... View more

Hi David, you've given me a different answer to your colleague, Shane who has indicated that they did a speed test and are monitoring it. I keep doing them and they are fine. I'd really like to avoid going through everything all over again if possible and just get a technician out here already. Nothing else is working. ... View more

I've done the re-set but I'm afraid the problem persists. I have attached a screen shot of a speed test I just did.  Is it time to get a technician to come by? ... View more

This would be a lot easier if you could send me the very specific link to do the re-set because when I try to figure out my plan it doesn't match the list that comes up. I have the TPG moden as supplied, I haven't made any changes to the configuration so if you could just point me to the factory re-sent instructions that would help. My account shows that this is my plan:  NBN Cable Broadband SL Bundle 100   Thanks. ... View more

No, how do I do a factory re-set, please? ... View more

Hi Basil,    Thanks for responding so quickly. I use wired in WiFi to my Smart Hisense TV. I am using Chrome on both devices.    I cannot seem to access you directly via private message. When I select the link you provided it doesn't go to you. If it helps, I'm in Surrey Hills, VIC 3127 ... View more

Hi Sam. Did you ever find a solution to this irritating problem?  ... View more

Yes, I have changed my location in Google Maps many, many times and the problem persists on the one computer. Why would that be? I obviously cannot contact Google Maps. Also, it just doesn't explain why it works fine on my iphone and on my laptop.  Thanks again. ... View more

Username is dxxxxxxxxx. Address is XX Gladstone Street XXXXXXXXX and the account number is 49XXXXX. I have done everything I can on my end to understand why my location in Google Maps shows as Adelaide when I am in Surrey Hills, VIC.  This happens only on my iMac PC even if I have my VPN off. I have re-booted, my IOS is up to date, I have re-booted the modem and the router without results.  When I open Google Maps it either immediately shows me in Canberra or it shows me at the correct address but when I look for directions to any destination in Victoria, it starts me from Canberra.  Please advise why this is happening and what I can do. Thank you. ... View more