Hi @Longy2229,   Welcome to TPG Community!   We apologise for the inconvenience.   We were able to locate your account using your community details and have seen that the case was escalated to our Engineering team for further investigation. A TPG technician has been booked to visit the premises for further investigation. Further updates will be given by the assigned Engineer.   Should you require further assistance, please let us know.   Kind regards, BasilDV ... View more