Hi there, I’ve recently moved houses and the internet connection went in 2 days ago. However, it is very slow, hovering around 18.55 Mbps per internet test. I have tried turning it on/off. Is this something you can look into to. Thanks, Isabelle ... View more

Hi there, I submitted my request to move homes on Monday 26/06/23. I put installation date as 01/07/23 as this is the day I am moving to my new place. I was wondering how far along the installation progress is (it says you are processing the payment) - as I work from home and I need to the internet to be working ASAP. Also - can I take my old modem to my new place or will you send me a new modem.    Thanks, Isabelle ... View more

Hi there, I have been having issues with our internet for the past 2 weeks. It has been very intermittent. There have been no planned outages in our area at all. I have tried turning the modem on/off, but nothing has worked - please help. ... View more

Hi there! I have just connected my internet and NBN router, but the internet symbol is not lit up and we don't have internet. Please help! ... View more