Welcome to TPG Community!
We apologise for the inconvenience. We were able to locate your account using your community details and have reviewed the notes.
We understand that you were able to get in touch with our Tech team and they've confirmed that the one who causes the issue was your modem. They've requested for a new modem and will be in touch once it's been approved and processed.
Should you require further assistance, please let us know.
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