Hi @Linh,   i understand that you were able to speak with our Engineering team and was able to get a technician on the 6th of March between 8AM - 12PM.   Further updates will be given by them.   Should you require further assistance, please let us know.   Kind regards, BasilDV ... View more

Hi @Linh, we can see that our Engineering Team has been in touch and discussed the concerns raised.   Thanks for giving us another chance to further investigate the issue.   The Team is closely monitoring your case and the case engineer will be in touch as soon as a new update becomes available.   Should you have further queries, feel free to message us. Thank you. ... View more