Dear Jhoey Despite your reply of 5 March 2019 above and my email of 7 March 2019 I have received no emails from the Service Delivery Team nor a reply to my email from you. I am disappointed at the lack of attention and responsibility attached to my NBN installation. I would ask you to advise me by email of the current state of the installation.
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At 3pm today, 25 February 2019, the NBN installer arrived to connect my house to the NBN network. When I advised him that there was no coaxial cable connected through the house he advised me that I would need a technician to come and install one. His excuse for not doing it himself was that NBN do not allow their personnel to enter ceiling spaces. Previous correspondence, physical letters and emails from NBN advised me that my house would be inspected before installation. I did not meet anyone who may have done this but subsequent letters indicate that NBN assumed my house was connected by coaxial cable via Pay TV. Some 15 years ago it was; the service was used for a short time and then allowed to lay idle. Some years ago an electrician connected my TV antenna to an extra room. He used the idle cable in the ceiling to do this. Aware of this I sent an email to NBN Orders on 28 January 2019 to advise them of the cable situation so that the installer may allow more time if it became necessary. In response I received a telephone call from a TPG overseas consultant asking me to explain the email. She, regrettably, could not understand the situation at all so I advised I would tell the installer when he arrived. Through an assumption by the inspector that my house was fully cabled, and a lack of communication skills with the TPG consultant I was disadvantaged today by the cancellation of the installation as detailed above. I would now like TPG/NBN to install the cable at no cost to me.
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