TPG Community

Joanna2 · ‎02-10-2023

@david64 Thanks for your response. Seems the signal was still connecting 4G till now, as the signal lights on the 5G model showed the color yellow over the long weekend. Thanks to the TPG technical team giving me a few calls and testing a few things, even the lights remain yellow, and the speed is still not up to the level I expected. TPG told me they’ll continue to follow up on my case today. Will see how it goes.

Joanna2 · ‎30-09-2023

Thanks for the follow up. I am working with the TPG team and tryi Ng to troubleshoot the 5G broadband slow speed issue. So far, the broadband router still on 4G (2 yellow lights) connection instead of 5G. I also did the speed test this morning at 8:30am. https://tpg.speedtestcustom.com/result/827c32b0-5f1a-11ee-99da-d5b2ae8b8d35

Joanna2 · ‎28-09-2023

Hi Shane, Please let me know what kind of details you need.

Joanna2 · ‎28-09-2023

Really appreciated for your advise. I have placed the 5G router in different locations in the house but none of the position can make the modem light turn green. Let’s wait for the moderator’s feedback then.

Joanna2 · ‎27-09-2023

Thanks David for your suggestion. The speed obviously getting much better after 11pm. The 5G router, at now 11:52pm still shows 2 or 3 yellow lights. The worse situation is it flip flop between yellow and green, once the light of color change, the WiFi speed seems fluctuated. So far, the end point signal is very good and stated that with very strong signal. I wonder the speed being affected by TPG tower which signal is too weak, especially during busy hours like 6-8pm.

Joanna2 · ‎27-09-2023

Hi David, The signal bar having between 2 - 3 lights on, it varies even I place the 5G router in different location of the house. Mostly the signal light with yellow and often it flip flop between yellow and green. Mostly, I connect via WiFi devices as my MacBook Air, iPad, Samsung mobile and iPhone didn’t support R45. Most WiFi endpoint that I connect shows with 5G instead of 2.4G connection. Is there anything I should do to improve the speed?

Joanna2 · ‎27-09-2023

https://tpg.speedtestcustom.com/result/af035640-5d37-11ee-81f0-d10b07c3ae51 At 11:13pm, seems the speed getting better.

Joanna2 · ‎27-09-2023

https://tpg.speedtestcustom.com/result/497a5710-5d2d-11ee-83e9-f345537c4ed2 This is the result of 10:30pm

Joanna2 · ‎27-09-2023

https://tpg.speedtestcustom.com/result/0b398ca0-5d28-11ee-83e9-f345537c4ed2 Even at 9:50pm, download speed only 1.1Mbps.

Joanna2 · ‎27-09-2023

Finally, after 10 days of waiting the hardware, finally the modem dispatched to me on 28th. Thanks for TPG’s help. However, after I setup the modem and tried various location at home, the internet speed still perform very slow. The ping time at range of 50-400ms, download speed at range of 1.5 - 1.9 Mbps and upload speed at range of 2 - 2.9 Mbps. The measurement was down during 8-9:30pm. Such speed is not able to properly load the YouTube video with 5 devices. What can I do about it?

Joanna2 · ‎22-09-2023

Thanks Basil for the reply, even though no concrete date can be provided so far.

Joanna2 · ‎22-09-2023

I was placed order to subscribe 5G Home Broadband and was told the hardware will dispatch to me shortly. However, it was 5 days after my order placed, the TPG customer dashboard still show the 5G hardware dispatch still not complete. Can someone check for me?

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About Joanna2

Re: 5G Home Broadband very slow

Re: 5G Home Broadband very slow

Re: 5G Home Broadband very slow

Re: 5G Home Broadband very slow

Re: 5G Home Broadband very slow

Re: 5G Home Broadband very slow

Re: 5G Home Broadband very slow

Re: 5G Home Broadband very slow

Re: 5G Home Broadband very slow

5G Home Broadband very slow

Re: The 5G modem dispatch takes forever

The 5G modem dispatch takes forever