It was done via phone call. However the same issue arises when placing a order online, via the tpg website. It's still forcing you to buy a tpg modem to have a home phone when the address is serviced by a fttp connection. So tpg. You have a bit of a problem, it's a deceitful practise. Your website (and phone sales) need to be fixed to reflect that a home phone service is done via the univ port on a fttp connection and hence not forcing you to buy a tpg supplied modem. ... View more

yep I figure that.. so why was I forced to buy a TPG modem when the VOIP is used on the NBN NTD box? I have my own perfectly good modem.. Isn't this a misleading practise by TPG? and shouldn't I now be able to return the modem, get my $10 shipping refunded and not be part of this "6 months" contract? ... View more

again your have missed the point. TPG is focing you to buy THEIR modem when you don't require it, since the home phone/voip service is run through the NBn connection box Uni-v1 port. TPG should change their ordering system, so you can order a FTTP and home phone service without having to be forced to buy their TPG modem. And they should now refund the price of the delivery I get charged and take me off the 6 months contract because of it, because its a misleading purchase.  I have my own, brand newish modem I can use. This would be a very interesting thing the ACCC / Communications ombudsman would want to hear about. ... View more