TPG Community

rollington · ‎24-02-2024

Hello I want to cancel my TPG NBN FTTP. I recently signed up for the deal $100 off and $30 discount each month for being an existing customer. The reason is why I want to cancel is that other ISPS offer a cheaper price at signup and a cheaper ongoing price each month but with a faster 1000mbps download speed. I wish to also know if I am under contract? If there is any fees for exiting, I will wait until my contract finishes and then cancel my TPG NBN plan. Many thanks

rollington · ‎15-11-2023

Many thanks to those who replied providing help. It's all fixed now. I rang TPG customer support. I had to reset my router and they restarted my NBN fibre modem on their side. Thanks again.

rollington · ‎13-11-2023

I tried an ethernet cable (I don't know what type or cat) from my laptop to the router. Earlier I did a Google speed test and got 60mbps. I did one about 2 hours ago and it went at 4mbps. Upload speed is going around the 40mbps advertised speed. I notice the download and upload speeds do fluctuate. The speed isn't constant like my previous plan which I think was FTTC 100mbps plan.

rollington · ‎13-11-2023

I'm only getting around 106mbps on TPG speed test. I am on 450mbps plan. I have a TP-Link AX 20 router. The WiFi reception shouldn't be a problem.

TPG Community

About rollington

TPG NBN FTTP cancellation

Re: I had TPG FTTP connected today but the speed is slow

Re: I had TPG FTTP connected today but the speed is slow

I had TPG FTTP connected today but the speed is slow