1. My NBN appointment was scheduled on 16th of March between 8am-12pm Initally the appointment time given was 22nd of May when I initially applied for the service on 26th of Feb. (the date produced by your system) 16th of March was the date given when I attempted to reschedule   2. Having cancelled all the usual commitments on Saturday, I waited from 8am-12pm.   3. I had a call at 12.10pm saying the technician would arrive in the afternoon. When I requested for a specific time, the gentleman over the phone said it would be in about an hour's time.   4. Waited till 8pm on the same day - had absolutely no phone call nor message to tell us that the technician would not be arriving on that dya   5. Had a call from tpg next day (yesterday) saying this was due to weather issue, and since the installation was provided by a third party, they had no control over it. Attempted to rebook it for the next availabe time on 27th of March in the afternoon, which I declined at the time because - Of the possiblity of cancelling the whole service with tpg - I did not understand why I had to wait till next week when it was a fault of TPG   For now i have sent it a request for rescheduling the installation but while I do understand the weather conditions were terrible over the weekned; what I did not understand was why I was not contacted when the technician was not going to come & why I have to wait long for the installation even though the fault was at their/your fault   please get back to me regarding this. thank you and have a great day ... View more

My installation was scheduled between 8am-12pm today; i had to cancel my usual committments for this but the technician has not arrived even though its already past 2pm i have been contacted once AFTER 12pm saying the technician was busy and would arrive in about an hour which turned out not to be true and i have not been given any number i could use to contact the technician i am going to wait for another hour but at the same time, im thinking of cancelling the whole service. if this were to happen what would be the cost involved? i did get the modem with the initial payment of 99.99 but have not used any service with tpg ... View more