Hi @Amysatchell    Are you still not able to use the service?   Please check if you are affected by an outage here: https://support.tpg.com.au/servicestatus   If not, please send us a private message with your account details.   BasilDV ... View more

Exact same issue here in Dulwich hill started around 5pm. Getting speeds of 1-7Mbps compared to my 150Mbps.?   Edit.   It has just been restored to its former self...my kids thank you again Mr.TPG...those few hours just shows how relient we are on a particular speed god help us ..     ... View more

Hi @Amysatchell,   For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.   Check our Service Status page for any known outages.   If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage   If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection   In your case, the issue has been lodged to NBN Co. and they have booked a technician to fix this. ... View more

Hi @Amysatchell,   I have monitored your connection since Monday and we're detecting dropouts coming from your NBN box. This needs to be checked further by NBNCo. I have escalated this issue to our Engineering Team for assistance. Updates pertaining to this case will be provided to you by one of our Engineers via SMS or phone call.   Regards, ... View more

Hi @Amysatchell,   Welcome to TPG Community!   We have located the account using your community details and we can see that you have been in touch with one of our technical specialists.   The issue has been escalated to our Engineering Team and they have lodged it to Telstra who has committed to send a technician anytime between now and 23/Mar/2019.   The Team is closely monitoring this case and the case engineer will contact you as soon as a new update becomes available.   Should you have further queries, please let us know. Thank you. ... View more

Hi  @Spkray   Thank you for providing your account details via PM.   As discussed to you via PM, your concern was already raised to Telstra for the repair when you called our Helpdesk on March 18.  An SMS was sent to you on the same day informing you when Telstra can check your line. Please refer to the SMS for the details.   At this stage, we're simply waiting for Telstra to fix the issue for us. Additional updates will be provided to you directly by our Engineering Team.   Should you have other concerns, please let us know.   Regards, ... View more