I tried to port my old number to tpg yesterday. Got error message retry scanning QR code I did this and still same message. I then uninstalled the sim to see if I could rescan the QR code and have it take, now I am left with no service whatsoever. Helpfully tpg tell me they can only send me a sms to verify my identity which would be fine if I had a working phone. Despite being on hold for over an hour to mobile help I was first put through incorrectly to broadband support then reassured I would be priority in queue and still waited another 45 minutes only to be told that verification services had gone home for the day. Maybe if you didn't keep your customers waiting on the phone for and hour and a half  this wouldn't be an issue. Since then I have been 24 hours with no response from tpg and no service. This is impacting banking and everyday activities. I need urgent help  ... View more

Tried to activate esim yesterday. Never got through to final step as kept getting error message cannot port number you must install esim. Tried doing that got error message qr cannot be read. Tried uninstallling the esim and now left with no mobile service whatsoever. On phone to support for an hour at a friends house as I have no phone only to be told that verification can only be sent by sms... I have no phone! Was told to respond with this info to email sent and no response. Got my brother to ring up again on my behalf last night. After 45 minutes wait he was transferred to broadband support not mobile where he was told by the support team he must go back into the queue... waited another 45 minutes only to be told that the verification team had gone home and nothing can be done. If the phone was answered promptly when he first called maybe this wouldn't be an issue???? This morning still nothing from tpg and I have no access to bank serivices including my banking which relies on sms codes... please advise asap as cancelling a phone service then only communicating via sms is ridiculous.  ... View more